Don’t buy anything with a battery at this shop if you want guarantee
in case that the part is defect.
The reason is that it is very expensive to send a Smartphone with a battery back to Hong Kong. From Germany shipping cost are 42€ (if shipping possible) because with the Battery the Smartphone is a dangerous cargo.

There is a way to send the Smartphone back for 9.5€ without the battery,
but Cafago is insisting that the battery is included.

I bought a Cubot Note Plus Smartphone at Cafago (October 2017) for 73€ which is now defect. The Smartphone did not detect any Sim Card since Jun 2018, all other functions are working.

I made a video and wrote a lot of mails to Cafago but till now I have no solution to get appropriate guaranty without high costs.


Here are the mails:

I wrote to Cafago at 10.06.2018
-----------------------------------------------------------
Dear Sir or Madam,
last year I bought a Cubot Note Plus from you Company.

Order Nr. XXXXXXXXXXXXXXXXX

It worked well till last week, but now It doesn't detect any SIM card.
I tried a few times to switch off and switch on the handy
but the SIM Card wasn't detected.
I tried 2 other SIM Cards in both slots ( Dual SIM) but it
didn't detect them either.
I entered the Service menu and started the Test of Intern devices,
but the Test stoped at the SIM Test without any message and
I had to restart the smartphone.
All other functions of the smartphone are working

So I am very sure, that the SIM Card electronic in this
Smartphone is defect and I want to send It back.

Please tell me how to proceed.



Mail from Cafago 12.06.2018
--------------------------------------------------------------
Dear customer,
Is that possible to bother you taking a detailed video which can show this problem specifically and send it to us? It would really help if you send the video by YouTube or other links. So that we can check it with our technicians and work out a solution for you. Thanks for your help and cooperation.
Best wishes,
Kelly


So I made a video where you can see clearly that a Sim card is working in another Smartphone but not in the Cubot. The link is still active, you can open the video. But the video is not enough for Cafago.
----------------------------------------------------------------
Dear Kelly,
here is a link to a video where you can see that a SIM Card in the
Cubot Note Plus is not detected.
https://www.magentacloud.de/lnk/rLLiJkS1
password: Cafago





Mail from Cafago 13.06.2018
----------------------------------------------------------------------
Dear customer,
We have already delivered your information to our technical stuff and they will work out a reasonable solution for you asap. Please wait for another 48 hours patiently. Then you may contact us again and at that time we would give you a properly answer for this problem, hope for your kindly understanding.
Thanks for your cooperation and patience.
Best regards
Kelly


Mail to Cafago 18.06.2018
Hello Kelly,
now 4 days are passed since your last mail.
Can you tell me now how to proceed.


Mail from Cafago
---------------------------------------------------------------------------
Dear Christian Wiechering,
The technican told us the following words for your problem.
The phone does not recognize the SIM card.
Ask the customer to replace more than a few other SIM cards to try it out, or change to the other side of the card slot to try it out.
And use alcohol to clean the SIM card and the contacts in the SIM card holder.
Please try that in your side for that.
Best wishes,
Kelly


I had allready wrote in my first mail , that I tried 3 different Sim cards in both slots of the Smartphone but no Card is working but this information was vergotten buy Cafago.
So I wrote 21.06.2018
------------------------------------------------------------------------------------------------------------
Hello Kelly,
in my first Mail I told you allready, that I tried different Sim Cards in both slots, and they
didn't work.
I cleaned the contacts and tried now again another SIM Card in both slots, without success.

How to proceed now?







Mail from Cafago 22.06.2018
---------------------------------------------------------------------------------------------------------
Hi customer，
Would you like to go to the local repair shop for repairs? We can give you a partial refund to cover your loss. What do you think of it?
Best regards,
Kelly


So I search for a repair Shop in Germany but did not found a shop a first.
Mail to Cafago 25.06.2018
------------------------------------------------------------------------------------------------------------
Dear Kelly,
I asked some Shops her, but no shop would repair a Cubot Note Plus Smartphone, only Samsung, IPhones, HTC...
I prefer to send the Smartphone back for repair/change to you.

Mail from Cafago 26.06.2018
--------------------------------------------------------------------------------------------------------------
Dear customer,
As your previously wish,we could accept your return.However,there has four points you need to follow:
1. The cost of return demand to cover by yourself. Need to select the post office with tracking number.
2. Packaging items need original.
3. After receiving the package, we will refund you as soon as possible.
4. If you send, please contact me again and supply the tracking number.
If you agree with those points,we will send you an address.
Please let us know your final decision.
Looking forward to your early reply.

Best wishes
Kelly


Mail to Cafago 26.06.2018
----------------------------------------------------------------------------------------------------------------- Dear Kelly,
ok, I pay the return cost by myself.
Please send me your adress for returning parts.

Best regards
Christian Wiechering


Mail from Cafago
---------------------------------------------------------------------------------------------------------------
Dear Christian Wiechering ,
Thank you for your reply. It is my honor to serve you.
This is the returning address for you:
Contact Name：TOMTOP TECHNOLOGY LIMITED
Address: Flat1,8/F, 85-89 Ta Chuen Ping Street, Kwai Chung, N.T

City: Hong Kong Country: Hong Kong
TEL: +852 27739609
ATTN: MR TANG/MR LAI

There are 5 things pls pay attention: 1.Please kindly print / write order number No.cgXXXXXXXXXXX" on the parcel, so that we can recognize it when we receive the package. 2.Pls return back to us of the original package. 3.Please kindly write the reason why you return item in brief 4.You need to cover the return shipping cost 5.Pls advise tracking number when you return back to us There is a RMA form in the attachment.Please fill it out and put it in the parcel when you print it. Thank you for your cooperation.
PS:Please do remember to attach the RMA form inside the package to be sent back by you.
Regards!
Kelly


So I went to Deutsche Post to send the Smartphone back. But with the battery, the Smartphone is a dangerous freight and the Deutsche Post told me that there is no way to send the Smartphone to Hong Kong with Deutsche Post.
So I searched for a another way to send the Smartphone to Hong Kong but for a private person it is difficult and expensive to send a dangerous freight to Hong Kong.

So I worte to Cafago 2.7.2018
---------------------------------------------------------------------------------------------------------------
Dear Kelly,
I tried today to send the Smartphone back to you, but it is not possible to send a electronic
Device with a battery to Hong Kong.

https://www.deutschepost.de/content/dam/dpag/images/B_b/Briefe_ins_Ausland/downloads/dangerous_goods_230714.pdf

I can only send the Smartphone back without the battery. Is this OK?

Best regards
Christian Wiechering





Mail from Cafago 3.7.2018
-----------------------------------------------------------------------------------------------------------------Dear Christian Wiechering,
Sorry, you need to send it back to us with the battery.
You can just use the DHL e-commerce. Thanks.
Best wishes,
Kelly



This sounds easy but in Europe there are other regulations than in Hong Kong.
So I searched again for repairing Company and got the cost estimation of 77.70€ which I send
to Cafago at 4.7.2018
-----------------------------------------------------------------------------------------------------------------
Dear Kelly,
for a Private Person in Europe, it is nearly impossible to send hazard goods to Hongkong.
See https://www.dhl.de/content/dam/images/pdf/dhl-infoblatt-gefahrgutversand-052017-en.pdf
The battery is the problem.
So I looked again for a repair shop in Germany and found the company "Mobiltec 24 GmbH"
Attached is the cost estimation of this company for repairing the smart card reader.
It is 77,70€
Do you pay this amount for repair?

Mail from Cafago 5.7.2018
------------------------------------------------------------------------------------------------
Dear Christian Wiechering,
Sorry for the problem. Our manger told us we can refund you 20EUR at most , then we can end this problem.
Because you have used this item for such a long time. If not, you can just return the complete item back to us.
Best wishes,
Kelly


A long using time for a smartphone is for Cafago 8 month?
Only 20€ refund is for me an effrontery.
Here you can see that the guaranty is worth nothing.
In Germany the repair would completely paid, or a substitute device will delivered in the first
2 years after buying.

I don’t know how it is in Hong Kong, but I think that if I send back the Smartphone and the error is confirmed then Cafago gets a new or repaired part form the producer Cubot.
This is independent from the presence of a battery in the device.
Why does Cafago still insist of the presence of the battery?

It looks like Cafago is trying to avoid any guaranty for devices with batteries in this way.

The end of this story is still open, because I am now looking for someone in my company who travels to Hong Kong or China and sends the Smartphone from there to Cafago.

Nach der Bestellung erhielt ich eine Bestellbestätigung, wonach die Sendung in den kommenden 5 Werktagen verschickt werden sollte. Daraus wurden dann knapp 20, da die im Lager befindlichen alle kaputt gewesen seien und neue beschafft werden müssten. Nach gut 6 Wochen habe ich das Gerät dann erhalten.

Den Newsletter kann man offenbar nicht abbestellen. Ich habe mich nun schon zweimal dort abgemeldet und drei Mal per Email um eine manuelle Abmeldung gebeten. Bis jetzt ohne Erfolg. Das empfinde ich nicht als seriös. Es entsteht der Eindruck, dass hier eine "du kannst mir eh nichts" - Einstellung besteht, da der Firmensitz wohl in China ist und man dort vor der deutschen Justiz sicher ist.

120 € gezahlt und auf meine anfrage hin wann der Artikel kommt a er 10 Tage angibt zu Lieferung sagt er mit der Artikel Ausverkauf. und ich solle ca. 6 Wochen Warten. Storniert und PayPal eingeschaltet muss da aber auch 20 Tage warten !!! was für eine Sch.......
Sucht euch bitte eine andere Seite aber achtet auf seine Alternativen wer weis ob es der selbe Verkäufer ist.

Not trustworthy seller. Avoid this shop. I have bought a 128GB micro SD card. It arrived 6 weeks after ordering, but as I tested the item with h2wtest I found out this was a fake (and also slower than advertised) card that has just 30gb of usable space. This fraud is now a paypal case...

Ich habe defekte Ware bekommen. Die Reklamation war ein graus. Es hat ewig gedauert und es war wirklich kompliziert, das Geld erstattet zu bekommen.

Habe eine xiaomi Power Bank bestellt für 12€ (10AH , quick charge)
Sie wurde verschickt und habe eine Tracking Nummer erhalten, nach Nachfrage wurde gesagt dass Battterien nicht verschickt werden dürfen und haben das Geld kommentarlos zurückerstattet.

NIE WIEDER ! Hätte ich nicht nachgefragt würde ich immer noch auf Ware und Geld warten!!!

I´ve ordered a xiaomi power bank, they´ve shipped it and gave me the tracking number
after a few weeks i´ve asked where my order is, and they told me batterys couldnt be shipped and refunded me without further notice.

Don't buy at this shop. I have orderd at the 2017-07-16 and today 2017-08-18 i have nothing in my hand....

I tried to order a Powerbank there. No Information about shipping requirements on there website.

Package returned to sender and they gave me no Information about this. I had to write to the Customer support after a while waiting for my package.

Never buy from this fake company , they take your money and send you broken items or nothing , this is the reason why this is so cheap !!! cafago and tomtop are one corrupt company working under one house with different price tags, there are lot of cases where costumer get a lot of problems to get the money back. The support is not working and the English is terrible ... there are Asian avatars who have nicknames and try to corrupt the case , everybody should contact PayPal asap to take this factory down because they have a trustlabel from PayPal for nothing !!!!!!

Beware! It's a scam. I got my product delivered (cleaning robot) but it was not moving at all. So I opened a conflict via PayPal and immediately the customer support answered my emails. However they always requested additional info and tried to gain time. So the PayPal conflict was closed and after that there was no response from customer support anymore. You cannot reopen a closed conflict! I paid 150$ to learn this.

ORDINE DEL 27.11.2018 ANCORA NON ARRIVATO............
FORSE si è perso il conteiner o la nave
mi riservo una opinione negativa o positiva alla consegna dell'ordine

Reception d'un produit contrefait. Apres envoi des preuves, plus aucune nouvelle de CAFAGO.

Merce mai arrivato

Pessimo dopo 62 giorni non ho ancora ricevuto il prodotto! impossibile caricare recensione negativa sul sito. state alla larga

Assolutamente inaffidabili ! aspetto diversi materiali da mesi non esiste nemmeno un indirizzo mail a cui chiedere informazioni
nota sono presenti su internet con vari nomi, tomtop, cafago, gearbest,

Una Merca!!Ho ordinato maschera Halloween e per farla arrivare in tempo ho pagato 11 euro in più!! Morale non è ancora arrivata!!!!E non riesco neanche a contattarli!!!Prima e ultima volta che acquisto da loro e sicuramente non lo consiglio a nessuno!!!Ladri

ASSOLUTAMENTE DA EVITARE !!!
impossibile contattare il servizio clienti !!
la chat non funziona e alle mail a service@cafago,com non rispondono mai !!!

I read conversation between TomTop and Christian Weichering. Exactly the same happened to me to have replaced the battery of a smartphone. I insisted to have the battery here in Italy and to repair the phone by my own. ATTENTION: if you send a phone to China consider the costs which are very expensive and the possibility to loose the phone.
I went to a Chinese repair shop with the battery which was replaced for 5,00 euro.

Ho acquistato uno smartwatch Oukitel W1, arrivato in due settimane, pagato poco più di 20€ utilizzando un coupon. Sono molto soddisfatto.

Ho ordinato e ricevuto l'orologio in oggetto ma dopo un paio di giorni
non ha resistito ad un semplice bagno al mare. Si è appannato internamente
e poi si è spento del tutto. Eppure avrebbe dovuto resistere ad almeno
TRE atmosfere.

Attendo Vs cortese riscontro

fulvio farachi - san pietro vernotico - italia
tel 3387823714